FAQ

What are Ashlyn Lee tampons, liners, and pads made from?

Our products are made with 100% GOTS certified organic cotton; no harmful chemicals, synthetic fibers, chlorine bleach, rayons, or dyes. Non-GMO     

Tampon Ingredients: 100% Organic Cotton Absorbent Core, Organic Cotton Veil (non-woven), Organic Cotton Cord, Polycotton sewing yarn, Cellulose paper protective wrap.  

Pad Ingredients: 100% Organic Cotton Absorbent Core, Organic Cotton nonwoven, biodegradable and compostable impermeable layer, adhesive and silicone paper.


Do Ashlyn Lee products have parabens or sulfates?

No. Our products are 100% paraben and sulfate free. 


When will my Ashlyn Lee order ship?

Your order will ship out from our fulfillment center within 3-5 business days or order receipt. If you purchased a subscription, your products will ship according to the schedule you have chosen. You will receive a shipping confirmation email.


Where are Ashlyn Lee products manufactured? 

Our tampons, pads and liners are manufactured in Europe and packaged and shipped out of our fulfillment center in the US.


How often should I change my pad/tampon? 

If you are wearing a pad, it is recommended you change it every 3 to 4 hours. No matter how light your flow is, or even if there is no flow, bacteria can build up. 

 A tampon should be changed every 3 to 4 hours as well, or when it's saturated with blood. Because you can't see it as you would with a pad, it’s important to remember when it's time to change to avoid spotting or leakage.  


Do I have to change an organic tampon more often than a non-organic tampon? 

Organic tampons are made with only organic cotton and do not have synthetic fibers or rayon in them. These other additives create more absorption, so we recommend you change your Ashlyn Lee tampon a bit more often to avoid potential leaks.


What is TSS (Toxic Shock Syndrome)?

Toxic shock syndrome is a rare, life-threatening complication of certain types of bacterial infections. Often toxic shock syndrome results from toxins produced by Staphylococcus aureus (staph) bacteria, but the condition may also be caused by toxins produced by group A streptococcus (strep) bacteria. For more information on TSS click here (link to Mayo Clinic).


How can I cancel or change my order? 

Of course!  Just log in to your account and follow the steps to change or cancel your order.


What is your return policy? 

Due to the sensitive nature of our products, we do not accept returns. If your box was damaged during delivery, please contact us at customercare@ashlynlee.com

 


How are your payments processed? 

Payments are processed securely through Stripe or Shopify Payments.

 


Are Ashlyn Lee products considered biodegradable?

Our pads, tampons and liners are all made with 100% organic cotton. Cotton is biodegradable and will naturally break down in the landfill.  Ashlyn Lee cardboard tampon applicators are also biodegradable. 


Is Ashlyn Lee’s packaging recyclable?

Yes, our packaging consists of responsibly sourced, recycled cardboard.


Are Ashlyn Lee products tested on animals?

Our pads & liners are never tested on animals.

Tampons are regulated as Class II medical devices under FDA, and as a result, must adhere to specific legal standards.

In the interest of full transparency, before 2016, legal standards required our manufacturer (and all manufacturers and brands who sell these products in the US) to evaluate the safety of their products by performing some animal tests prior to launching as part of the FDA’s 510(k) clearance application. Once a new Class II medical device receives FDA clearance, no further testing is required unless there is a material change made to the product.

As such, our manufacturers have not conducted any animal tests on our products regulated as Class II medical devices since receiving FDA 510(k) clearance. We are thrilled that the FDA now supports cruelty-free methods of evaluating the safety of these products in certain circumstances. In the event that we launch a new product, we will require our manufacturing partners to demonstrate the safety of any newly developed product without the use of animal testing whenever possible.

We welcome any further questions or follow-up to ensure you feel comfortable joining our AL community.


Does Ashlyn Lee have a b-to-b or wholesale program?

Yes! We offer special bulk rates for schools and companies to stock their bathrooms AL 100% organic feminine care products. For more information, contact us at customercare@ashlynlee.com.


How can I become a brand ambassador?

We're always looking for new partners! Please send an email to jackie@ashlynlee.com with your social media handles and let us know why you love Ashlyn Lee and why you want to partner.